The service is free to use and doesn't involve any additional contracts. You'll still have to pay any bonds and connection fees that would normally apply, but we promise to ensure you don't pay any additional charges for our service. We are paid a fee by the provider for streamlining the process and delivering information to them electronically, saving them the normal costs (call centres, etc.) of your connection. The product is simple - electricity, phone, gas, internet, pay tv and water (where applicable). We keep it simple so we can keep it free for you. Direct Connect offers a service that helps take the hassle out of moving.